The following are answers to some of our most commonly asked questions.
For additional help, visit our online customer service, email us at orders@flowersbyrayandsharon.com or call us at 231-777-1512.

What are your hours?
How can I contact you?
Can you deliver my order today?
How do I pay for my order?
What about substitutions?
How do I cancel my order?
Is the arrangement in the photo exactly what will be delivered?

What are you hours?
We are open on Monday through Friday 9 am to 6 pm, Saturday 9 am to 3 pm. Closed on Sunday.
We are closed on the following holidays: New Year's Day, Thanksgiving Day, Christmas Day.

How can I contact you?
You can email us anytime at comments@flowersbyrayandsharon.com or call us at 231-777-1512 . You can also contact us via our online customer service, just click here. For questions regarding an order please have your Netticket number available.

Can you deliver my order today?
Place you order by 2pm for same day delivery. After 2:00 pm your order will be delivered the following day.

How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.

What about substitutions?
Not all flowers are available year-round. Some flowers are seasonal or only available regionally. Where they are not available the closest substitute will be used. Some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers may not be readily available, especially during holidays; in such cases a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.

How do I cancel my order?
To cancel your order, please call us at at 231-777-1512. Have your Netticket number available for us to respond to your request quickly.

Is the arrangement in the photo exactly what will be delivered?
Each bloom is unique. Therefore, no two arrangements will look exactly the same. The style, types of flowers, arrangement of the flowers, and container will be as similar as possible using the wide variety of fresh flowers we have in our shop (see "What about substitutions?" above). The photos are provided as a guide for both you and the designer of your arrangement.